Refund Policy

1. Eligibility for Returns

Since we expect you to actually try the product on your horse, the device does not need to be "unused." However, to be eligible for a return:

• The return request must be initiated within 30 days of the delivery date.
• The massage gun, all attachment heads, the charger, and the protective carrying case must be included.
• The items must be free of any severe physical damage (e.g., being stepped on by a horse or dropped in water).

2. Non-Returnable Items

Several types of goods are exempt from being returned:

• Gift cards
• Downloadable digital products (such as our Equine Massage Masterclass eBooks, once accessed/downloaded)
• Items that have been clearly broken due to misuse, neglect, water damage, or improper storage.

3. The Return Process

To initiate a return, please follow these simple steps:

1. Contact Us: Email our support team at support@horsethera.com with your Order Number and let us know you'd like to use your 30-Day Guarantee.
2. Receive Approval: We will provide you with a Return Merchandise Authorization (RMA) number and the return shipping address within 24 hours.
3. Ship the Item: Carefully package the item with all original accessories. Please ensure the RMA number is clearly written on the outside of the package.

4. Refunds & Processing Time

Once your return is received and inspected by our warehouse facility, we will send you an email to notify you that we have received it.

Your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment. Please allow 5-10 business days for the funds to appear in your bank account, depending on your financial institution.

5. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

1. Check your bank account again.
2. Contact your credit card company, as it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is cleared.

If you’ve done all of this and you still have not received your refund, please contact us at support@horsethera.com.

6. Return Shipping Costs

You will be responsible for paying your own shipping costs for returning your item, unless the item arrived defective or damaged (in which case, we will cover the return shipping). Original shipping costs (if any) are non-refundable.

7. Contact Information

If you have any questions regarding your refund or return, our team is always here to help: